Thank you for shopping with Orthotraumacare. We are committed to ensuring your satisfaction with our products and services. Please read our refund and warranty policy carefully to understand your rights and responsibilities.
1. Refund Policy
1.1 Eligibility for Refunds
- Refunds are applicable for items that are defective, damaged during shipping, or not as described.
- Requests for refunds must be submitted within 14 days of delivery.
- Items must be returned in their original packaging, unused, and in the same condition as received.
1.2 Non-Refundable Items
- Customized or special-order products are not eligible for refunds unless they are defective.
- Consumable items (e.g., single-use medical products) are non-refundable once opened.
- Delivery charges are non-refundable unless the return is due to our error.
1.3 Refund Process
- To request a refund, contact our customer service at email: [email protected] or Hotline number with your order details and proof of purchase.
- Approved refunds will be processed within 21 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method used during the purchase.
2. Warranty Policy
2.1 Warranty Coverage
- Our products are covered by warranty against manufacturing defects (mentioned with each product)
- The warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, improper handling, or unauthorized modifications.
- Damage caused by electrical faults, burns or submesion in water.
- Battert and charger adapter is not covered under warranty policy.
- Products not used according to their intended purpose or professional guidelines.
2.2 Warranty Claims
- To file a warranty claim, contact us at email: [email protected] or Hotline number with proof of purchase, a description of the issue, and supporting photographs if applicable.
- Warranty claims will be assessed, and eligible items will be repaired, replaced, or refunded at our discretion.
2.3 Exclusions
- The warranty is void if the product has been tampered with, altered, or serviced by an unauthorized party.
3. Return Shipping
3.1 Responsibility for Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method for returns to ensure delivery.
3.2 Address for Returns
- Returns should be sent to: 1506 South Dania, Paterbag goli, Kodomtoli, Dhaka.
4. Contact Us
For questions or assistance regarding refunds or warranty claims, please contact us:
- Phone: 09638-103535
- Email: [email protected]
- Address: 1506 South Dania, Paterbag road, Kodomtoli, Dhaka
We reserve the right to update this policy at any time. Please review this policy periodically for any changes.